Frequently Asked Questions

Materialogic stands out from other 3PL providers by offering a truly customized and data-driven fulfillment experience. Our Infoplus warehouse management system provides 24/7 access to real-time data, giving you full visibility into your inventory, orders, and supply chain performance whenever you need it. Unlike many 3PLs, we assign a dedicated account team to every client to ensure personalized support and seamless communication at every stage of your growth. Plus, we don’t believe in one-size-fits-all solutions — our customized processes are designed to align with your unique operational needs, helping you optimize efficiency and scale confidently.

We partner with businesses of all sizes, from fast-growing startups to well-established companies looking to optimize their logistics operations. Whether you’re just starting out and need a scalable fulfillment solution or you’re an industry leader seeking to streamline complex supply chain processes, we have the expertise, technology, and flexibility to support your growth. Our tailored approach ensures that each client receives the right level of service, resources, and strategic guidance to meet their unique fulfillment needs.

Materialogic helps businesses scale their fulfillment operations by combining cutting-edge technology, streamlined processes, and proactive communication to drive efficiency at every stage. Our powerful WMS, Infoplus, provides real-time data and automation tools to optimize inventory management, order processing, and shipping. We work closely with our clients to refine workflows, eliminate bottlenecks, and implement continuous improvements that enhance operational efficiency. With a dedicated account team and a focus on adaptability, we ensure that your fulfillment strategy evolves seamlessly as your business grows.

We ensure fast and accurate order fulfillment by leveraging advanced WMS technology and optimizing warehouse operations for maximum efficiency. Our powerful WMS, Infoplus, provides real-time inventory tracking, automated order processing, and seamless integration with multiple sales channels to minimize errors and delays. Coupled with our well-organized warehouses and proven fulfillment processes, we ensure that every order is picked, packed, and shipped precisely — helping businesses meet customer expectations with speed and accuracy.

Yes, Materialogic specializes in multichannel and omnichannel fulfillment, ensuring seamless order processing across D2C, B2B, and B2R channels. Our advanced WMS technology provides real-time inventory visibility and order tracking to manage these different order streams efficiently. In our warehouses, we strategically set up dedicated production lines to handle each order type with precision and maintain fast, accurate, and scalable fulfillment — no matter how your customers shop.

The typical turnaround time for processing and shipping orders at Materialogic is a next-day SLA with a 2:00 PM CST cutoff time. Orders received before this cutoff will be processed and shipped out the following day. 

For businesses with urgent fulfillment needs, a same-day SLA is available with a 12:00 PM CST cutoff time. Additionally, Materialogic’s central Midwest location enables us to reach 90% of the country in three days or less via small parcel shipments.

Orders placed after the cutoff will be processed the following business day to help maintain consistency and meet your customers’ expectations for timely delivery.

Yes! We specialize in creating customized fulfillment solutions tailored to your business needs. We develop adaptable, repeatable, and scalable processes to support your unique operational requirements. Whether you're a growing startup or an established enterprise, our flexible approach ensures that your fulfillment strategy evolves with your business.

Yes! In addition to our core services — receiving, storage, and outbound order fulfillment — Materialogic offers a range of value-added services to support your growth and operational efficiency. These services include kitting, bulk distributions, item inspections, print services, shopping cart integrations, and EDI integrations, among others. Our goal is to provide flexible, scalable solutions that help you streamline operations and enhance your customer experience as your business expands.

Infoplus is more than just a warehouse management system (WMS) — it’s a fully integrated platform designed to optimize every aspect of your fulfillment operations. From inventory and order management to shipping, analytics, and reporting, Infoplus provides a centralized solution that keeps your business running smoothly. With 24/7 real-time access, you’ll always have complete visibility and control over your warehouse operations so you can make data-driven decisions and enhance efficiency.

Yes, our services seamlessly integrate with your existing eCommerce platform. Infoplus WMS is designed to connect easily with leading eCommerce order platforms and ERP systems to maintain a smooth data flow between your storefront and fulfillment operations. This integration enables real-time inventory updates, automated order processing, and enhanced visibility, enabling you to scale efficiently while maintaining a seamless customer experience.

Yes, we offer both API and EDI integrations for automated order processing. Infoplus serves as the central hub of your warehouse operations but is built to integrate seamlessly with the other systems and applications you rely on. With an open API and robust EDI capabilities, Infoplus enables real-time data sharing and streamlined order processing to create a fully connected and automated fulfillment experience.

The timeline for setting up fulfillment services with Materialogic varies based on system integrations and operational complexity. Onboarding can be completed in as little as four weeks for simpler setups, while more complex integrations may take up to 12 weeks. Our team works closely with you throughout the process to ensure a smooth transition customized to meet your target go-live date.

At Materialogic, we believe in a true partnership approach. You’ll have a dedicated account team that acts as an extension of your business, offering proactive guidance and personalized service. We maintain regular communication through weekly or bi-weekly pulse calls to align on priorities and address any challenges. Additionally, we conduct quarterly and annual reviews to assess performance, optimize processes, and support your long-term growth.

Getting in touch with Materialogic is easy and efficient. We use a ticketing system to ensure quick, accurate communication and timely resolution of any questions or concerns. You’ll also have direct access to your dedicated support team via phone, so you can connect with the right people whenever you need assistance.

Yes, we offer flexible pricing tailored to your business needs. Our pricing structure is customized based on several factors to ensure you get a solution that aligns with your operational requirements and growth plans. Whether you’re a startup or an established company, we work with you to develop a pricing model that supports your unique fulfillment needs.

Materialogic proactively reviews cost schedules to ensure fair and accurate pricing. We conduct an initial review 90 days after go-live to confirm that your costs align with your fulfillment needs. Additionally, we perform annual cost schedule reviews — or more frequently if your business requirements change — to help you optimize spending and maintain cost efficiency.

We help businesses scale by identifying growth opportunities and implementing strategies to support expansion. We work with you to set clear, actionable goals and provide cost-saving analyses to ensure that scaling your operations remains efficient. Through continuous process improvements, we help you adapt to increased demand and optimize your fulfillment operations for long-term success.

Yes, we provide strategic recommendations to improve fulfillment efficiency through regular communication and process reviews. By consistently assessing your operations, we identify areas for improvement and ensure that best practice solutions are implemented to maintain the most efficient standard operating procedures.