Client & Support ServicesWhere the rubber meets the road.
The cornerstone of our service begins with our Account Management teams, comprised of dedicated Account Executives, Account Service Representatives and a host of other functional team members that are assigned to your business. They are a unique group of individuals, all veterans in the industry and focused on one mission – to exceed expectations of our Clients on a daily basis and to be the value added difference that can drive incremental sales and profits. We don’t sit back and watch things happen; we make things happen. Proactive consulting is our responsibility and passion. We strive to find more effective ways for our Clients to accomplish their goals and improve their overall supply chain. And to ensure everything is running smoothly, we spend time monitoring our own performance and that of our Clients’ enterprises. The end result is a true winning partnership.
What you can expect from our team.
We sweat the details so you do don’t have to.
- New Account Implementation
- Because we understand that it’s a challenge to outsource or change your provider, we have cross functional teams that conduct a thorough assessment of your business needs in systems, support, transportation and shipping to do everything possible to help reduce risk and minimize your resource requirements for making the transition. We like to make it easy, simple, and fast to get up and running with us.
- Periodic Account Reviews
- Your Account Management team will establish key performance indicators (KPI’s) that will become the primary business intelligence used for our periodic account reviews. We will meet with you to discuss how your business is operating, suggestions we may have for improvements, and ideas for getting ahead of your competition.
- Internal TQM monitoring
- The sign of a good partner is when they hold themselves to a high standard of excellence. At Materialogic we strive to provide flawless execution on each and every order that we touch. We identify critical account details, document them, and measure our performance continuously to make sure we are achieving an exceptionally high rate of client and customer satisfaction.