Fulfillment

Spectacular Results, Measurable Savings

Fulfillment services are judged by every order that gets shipped correctly, and Materialogic is known for delivering spectacular fulfillment results with measurable cost savings. We have invested significant resources developing the proprietary knowledge necessary to implement successful fulfillment programs for a wide variety of businesses, marketing tactics, sales channels and marketplaces.

Our fulfillment services include:

Business to Business, Business to Consumer

We fulfill orders for all types of materials:

Literature, Sales & Marketing Collateral, CD’s, Books
Manufactured Goods
Apparel, Corporate Identity Products, Premiums, Samples
Consumer Packaged Goods (CPG)
Nutriceuticals and Supplements
Food and Beverages

Our fulfillment capabilities include:

E-commerce
  • Order receipt from client or Materialogic hosted websites
  • Rules based filters and cross selling
  • Vendor pass though items
  • Automated email order and/or shipment confirmations
  • Payment methods supported ranging from credit card processing to cost center charge codes
  • Gifting services
  • Sales and use tax calculations
Alternate Order Channels
  • Call center applications
  • Customer service email, fax and telephone orders
  • Interactive voice response (IVR)
Order Processing
  • File transfer via FTP/XML/Web/SOAP services
  • EDI/AS2
  • Batch or real time synchronization
Pick-Pack & Ship
  • All types of order profiles - single lines, multiple lines, full cases and full pallets
  • Multiple quality controls to ensure accuracy and timeliness of every shipment
  • Custom packaging and packing slips
Kitting and Custom Projects
  • Core kits, state specific kits, specialty kits, and kit refurbishment
  • Marketing campaigns, sales initiatives, print-on-demand materials
  • Customize kits coordinated with event sponsorships, POP displays, UPC code product labeling/tagging, contract packaging sourcing and many other forms of hand assembly
Return Processing
  • Interactive returns, receiving and reporting
  • Refunds are done quickly and correctly, credits are applied
  • Damage and inspections are performed to exact specifications
  • Client database updates to cleanse bad data
Reporting
  • On line real time access to information on merchandise received, backorders, aged inventory, historical usage, inactive items, inventory value, low stock notices, and many other reports
  • Our invaluable Good Morning Report provides an immediate assessment of our clients’ business and brings to the forefront those issues that need their immediate attention.
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